AfterCheck help
Feedback Inbox
Review responses, update follow-up status, and keep internal notes.
The Feedback Inbox is where your team reviews private feedback and manages follow-up.
Feedback states
- Positive: the customer said the experience went well.
- Neutral: the customer said the experience was okay or mixed.
- Needs attention: the customer indicated follow-up may be needed.
These states help with triage. They should not be used to decide whether a customer can see an optional public profile or review link.
Workflow statuses
- New: not reviewed yet.
- Acknowledged: reviewed by the team.
- Contacted: customer follow-up has started.
- Resolved: the follow-up item has been handled.
- Closed: no more action is planned.
Update status from the inbox card or response detail page.
Response detail
Open a response detail page to see customer context, campaign or request context, source attribution, notes, and follow-up status. Internal notes are for your team and are not shown to the customer.
Related guides
Open a few nearby guides if you need the next step or a related workflow.
Need more help?
Contact support if you need help with imports, request delivery, or integrations beyond what this guide covers.